GuaranteeThis does not affect your statutory rights as a consumer.* Here at giftsfromserendipity.com we strive to do everything we can to ensure that we send you the gift(s) or card(s) you require in perfect condition by the date you require them Returns Policy
Should you have any problem with your purchase, please contact us and we will try our best to do something to resolve the problem
Items proved to be faulty may be returned for a full refund within 7 days of receipt (including your return postage). Please send us a message to advise us of any problem. Items ordered in error (and lets admit it - we all make mistakes!) may be returned within 7 days at the buyers expense - once received and checked to be in original condition a refund will be processed - again please email to advise us if you are intending to return an item
* Statutory Rights: The Consumer Protection (Distance Selling) Regulation 2000 states that all customers have the right to cancel their contract within seven working days, from the day after the delivery date of the goods. |
Privacy PolicyData Protection
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We only collect information about you for 2 reasons: to process your order & to provide you with the best possible service.We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.
What may be recorded The type of information we will collect about you includes:
Your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If you have any questions/comments about privacy, you should e-mail serendipity_gifts@btinternet.com |
Posting TimesOur guaranteed postal days are Tuesdays Thursdays and Sundays however where ever possible items will be posted out earlier.All items are sent via Royal Mail or appropriate carrier company dependant upon the size of the package/parcelAll overseas postals are sent surface mail unless alternative arrangements are made by the customer and additional postage paid forPayments AcceptedWe accept all major credit/debit cards and will happily process payments over the phone (see our contacts page for details) or via our online payment service with PaypalWe also accept Cheques and Postal Orders (see our contacts page for postal address) - goods will not be posted out until this form of payment has clearedNon DeliveryIf a delivery is lost in the post we will replace where possible or refund once the couriers 'item declared lost' time scale has passed (ie Royal Mail = 15th day in UK 24th day in Europe)Please ensure correct delivery details are provided, should any item be returned due to being undeliverable then a reposting cost will be appliedCommercial Insurance provided via Simply Business |
